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Shipping PolicyWe use FedEx® exclusively as our shipper due to the extra care they take with your flowers which we find is unavailable using other shippers. A dedicated plane from Hilo sends our products to the mainland daily. FedEx® delivery days are Monday-Saturday in the vast majority of US cities, excluding their holidays. Please contact FedEx® Customer Service at 1•800•Go•FedEx (1-800-463-3339) for their exact information on delivery times from Hilo, Hawaii (ZIP 96720) to your destination on the dates you select.If you wish to use another carrier, such as air-cargo to major airports, we will have your flower order fresh-cut, packaged in our proprietary shipping materials, and ready for pickup at the time specified by the carrier. Our responsibility for your flowers will end upon acceptance by your carrier, at which time any and all guarantees by Hawaii-Wedding-Flowers.com will be voided. However, air cargo for very large orders or rush orders may be a more timely or economical alternative to FedEx® and should be considered if needed. Please speak with your Personal Assistant (sm) or Assistant for Bridal Consultants (sm) to determine what shipping and arrival dates are possible and would be most advantageous to your flowers arriving at their freshest. Shipping Costs The best way to calculate shipping costs is to place the items you choose in your shopping cart, begin the checkout process by entering the shipping information, and your invoice will show the exact charges to your destination. You can cancel the checkout process at any time and return to shopping. Tracking Numbers You will receive an e-mail containing all needed information to track your order once your order has been placed into the shipper's tracking system. Your invoice also contains your order status link which can be used to view tracking information. You may also contact your Personal Assistant (sm) or Assistant for Bridal Consultants (sm) to obtain this information. Order Processing Time Order processing time is 48 hours. Large orders may require more processing time. Please speak with your Personal Assistant (sm) or Assistant for Bridal Consultants (sm) to determine processing time for your order. FedEx® Shipping Time FedEx® shipments are two days from Hawaii to your destination and leave our facilities on Mondays through Fridays, excluding holidays. Shipping time is in addition to the order processing time. Please speak with your Hawaii-Wedding-Flowers.com Personal Assistant (sm) or Assistant for Bridal Consultants (sm) for more complete shipping information to your destination, or visit the FedEx® website at www.fedex.com. Selecting a Delivery Date You may select a Delivery Date during checkout. Leave the Delivery Date field empty for an ‘as soon as possible’ delivery date, subject to our Shipping Policy. (We do not recommend leaving the Delivery Date blank.) Please speak with your Personal Assistant (sm) or Assistant for Bridal Consultants (sm) to determine the best delivery date for your order. Ordering and Delivery Days For delivery on a particular weekday, please order no later than noon Hawaii Standard Time on the day shown below to allow for minimum processing and shipping times.
*Shipping over a weekend or holiday voids our Satisfaction Guarantee. **Only if Saturday Delivery shipping method is selected or Saturday Delivery Date entered. FedEx® Holidays FedEx® does not pick up or deliver on the following days: New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day FedEx® Saturday Delivery Select a ‘Saturday Delivery’ shipping method or enter a Saturday Delivery Date (extra fee applies) for arrival on a Saturday. Please confirm with your local FedEx® representative if a Saturday Delivery is available to your destination. FedEx® does not deliver to Hawaii on Saturdays. Saturday delivery to Alaska is available to Anchorage only. FedEx® does not deliver to California on Saturdays due to the Saturday closure of their Department of Agriculture. We will automatically charge your credit card an additional $25/box minimum Saturday Delivery Fee if you select a Saturday delivery date and do not select FedEx® Express Saturday Delivery as your shipping option. This fee may be more than the minimum fee depending on the size and weight of the each box. No Signature Required All FedEx® shipments will be sent with instructions that no signature is required for delivery, regardless of any request or instructions or confirmation to the contrary. Your order may be left unattended, even in inclement weather. It is highly recommended that someone be available to accept and care for your order. Undeliverable Orders Due to the perishable nature of your order, we offer no refunds for refused shipments, returned shipments, undelivered shipments or shipments not picked up from the carrier for any reason. Random Inspections Shipments to California, Arizona and Florida may be delayed due to Department of Agriculture random inspections. We do not offer any compensation for deliveries delayed by these random government inspections. If your order is going to CA, AZ or FL, please schedule your order to arrive one day sooner, or speak with a Personal Assistant (sm) or Assistant for Bridal Consultants (sm) to find out more. Delivery area is limited to the 50 United States FedEx® will ship to virtually any address within the US. However, FedEx® can't ship to PO Boxes, APO/FPO addresses, Guam, Puerto Rico or the U.S. Virgin Islands, hospitals or ships. Address Changes Changes to address information after the order has been shipped will result in an additional $15.00/box charge, may delay your order by one day, and makes our Satisfaction Guarantee void. This charge may be applied up to 45 days after your order, when we receive the billing from the shipper. Cancellations We're sorry, but if you cancel your order for any reason we must charge a minimum administrative fee of $15 for the cancellation. A cancellation fee of 50% of your order total will apply if you cancel your order less than seven (7) calendar days prior to the scheduled delivery date. An order cannot be cancelled for any reason once processing has begun, and no refunds can then be given. Agreement to Terms By ordering you agree to the terms of this Shipping Policy and our Satisfaction Guarantee to the exclusion of any other written or verbal terms. |
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Home A Hawaiian Wedding Story Personal Assistant Find Wedding Planners To The Trade Bride's Flowers Bouquets Leis Hairpieces Corsages Anklets Wristlets Grooms's Flowers Leis Boutonnieres Bridesmaids' Flowers Bouquets Leis Hairpieces Corsages Anklets Wristlets Groomsmens' Flowers Leis Boutonnieres Family Flowers Leis Corsages Boutonnieres Hairpieces Anklets Wristlets Flower Girls-Ring Bearers Leis Hairpieces Other Attendants Leis Hairpieces Corsages Ceremony Flowers Arches Altar Flowers Pews & Chairs Post and Pillars Flower Ropes Accessories Reception Flowers Table Centerpieces Chairs Flower Ropes Gates & Entrances Accessories Ala Carte Flowers Special Orders Customer Service We are here to help! From an intimate ceremony to a lavish wedding and reception, our Personal Assistants (sm) will be happy to assist you and answer any question you may have. Please call 808-966-6590 Monday through Friday from 8am to 3pm Hawaii Standard Time. Special Design Requests Special design requests are, well, our specialty. Our team of floral designers can create anything you can imagine. Please contact us at 808-966-6590. May we create something just for you? |
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